Support
Common questions
A room code isn’t working
Codes never use O, 0, I, or 1 to avoid mix-ups — double check for those. Codes also expire once a room closes or goes inactive for a while, so ask your partner to create a fresh room if it’s been a bit.
My partner and I got different movies
Everyone in a room swipes through the exact same snapshot of movies, generated once when the host starts the session — if you’re seeing different titles, you may be in different rooms. Double-check the room code.
We didn’t get any matches
That happens — Reel In Together will offer a Second Chance Round using your near-misses, and the host can loosen filters (wider year range, more genres, lower rating floor) and run another swipe round without losing the room.
The app says it’s offline
Reel In Together needs a connection to sync swipes and votes in real time. Demo Mode works fully offline if you just want to try the experience.
I want to try it without setting anything up
Use Demo Mode from the home screen — it simulates a second participant locally so you can play through the entire flow, no account or API keys required.